What's your customer experience?

Every interaction a person has with a brand is part of the larger customer experience, or CX. Here's your guide to customer experience management.

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Climate Change Is Muting Fall Colors, But It’s Just The Latest Way That Humans Have Altered US Forests

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Fall foliage season is a calendar highlight in states from Maine south to  Georgia  and west to the  Rocky Mountains . It's especially important in the Northeast, where fall colors attract an  estimated US$8 billion in tourism revenues  to New England every year. See Also:   Dr. Anthony Fauci tells Dana Bash  that US Covid-19 cases are headed in the "right direction," but the US should be careful not to prematurely declare victory. As a  forestry scientist , I'm often asked how climate change is affecting fall foliage displays. What's clearest so far is that color changes are occurring later in the season. And the persistence of very warm, wet weather in 2021 is  reducing color displays in the Northeast and mid-Atlantic . But climate change isn't the only factor at work, and in some areas, human decisions about forest management are the biggest influences. See Also:   Press Secretary Psaki tells  Mary Alice Parks  about Pres. Biden's trip to Capitol Hill...
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[Erin Burnett] New comment on Joe Biden opposed additional witnesses during the ....

Erin Burnett has left a new comment on your post " Joe Biden opposed additional witnesses during the ... ": Trump trolls Democrats with rowdy Des Moines rally President Trump spoke to Fox News in an exclusive interview Thursday evening from Iowa where he said he'd had a little time to watch the impeachment proceedings despite his lively campaign rally in Des Moines. "It's very boring to watch, I have to say that. It's very boring. I call it the impeachment hoax," Trump told reporter Peter Doocy. "It should have never taken place." Trump added that he has "great confidence in Republican Senators and probably some Democrats" that he would be acquited. "It's a ridiculous, partisan situation…I know they're going to be fair," he said of Republicans. Asked if he had any concern about being one of just three U.S. presidents to be impeached, Trump maintained he "shouldn't be in this position," claiming tha...
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Takeaway #2

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A number of you have written in to say about the hearings, "No,  that  wasn't the big deal. This other thing was the big deal!" In almost every case I find myself agreeing with you. What it comes down to is there was just a huge amount of critical new detail in Hutchinson's testimony. And it was a challenge to evaluate the significance of it all in real time or organize it on a rank of significance. So TPM Reader  KB  notes that all the stuff about a war room at the Willard with Rudy and the top crazies starts appearing in a very, very different light if the plan was that Trump was going to go to the Capitol to in some sense lead the confrontation. It definitely seems like that wasn't just a possibility or something that was discussed but rather definitely Trump's plan and, one would imagine, what Rudy and his crew thought was going to happen. See Also:   Former aide Cassidy Hutchinson testifies on Jan. 6 warnings, pardon requests, and Trump trying to grab ...
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